Best UX Research Tools That You Should Know

Glovory Design
3 min readSep 24, 2020

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Illustration by Rafika Aulia Rahma Sari

As a human, it is our nature to look for tools to make things easier. No matter what our background, profession, we all strive to find the right tools to solve our problems. Especially when you’re working as a researcher, you might have a lot of different variables to hold together. It’s a whole pack of tools for a researcher to navigate.

Researchers, for sure a resourceful people, even so, some tools can save their time to work efficiently. In this article, we have created a shortlist of UX research tools that can help you.

Hotjar

Hotjar is behavior analytics and user feedback service that helps you understand the behavior of your website users and get their feedback through tools such as heatmaps, session recordings, and surveys.

hotjar.com

With hotjar, you will get visual data about what’s happening on your site. It also gives you a context of why your user behaves the way they do.

Appsee

Appsee is one of the first apps for Qualitative Analytics. It introduces this approach and utilizes it to provide mobile professionals with better tools to understand their users and optimize their user experience & performance to perfection.

Appsee realtime in-app analytic dashboard

Appsee has two key features, user session recordings, and touch heatmaps.

Lookback.io

It is a mobile user-research platform. If you want to perform remote user research, that able to communicate in real-time with participants, do self-test research on the user’s end, this is the right tool for you.

lookback.io

Dscout

Dscout allows you to understand your users, their daily context, and their need. It provides you a great interface for managing, collecting, and organizing all the data. Dscout also enables you to organize masses of data with visual data filtering and sorting capabilities, provides automatic video transcriptions, and an ability to create highlight reels. You can also do activities via various media.

dscout.com

Miro

Miro is an online collaborative platform that enables collocated, distributed, and remote teams to communicate and collaborate across formats, tools, channels, and time zones, without the constraints of physical location. Miro offers realtime and asynchronous collaboration, infinite canvas, workflow integration, and enterprise-grade security.

miro.com

There are tons of UX tools out there, and it can also be a pain to choose the right one for your project that suited your way of working. But ultimately, there are no tools that can defeat expertise and well-trained researcher. We hope this shortlist will help you to navigate through the sea of UX tools. Drop your comments below and let us know how it goes.

Contributor: Triasihayulestari

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Glovory Design
Glovory Design

Written by Glovory Design

A global brand and experience digital product design agency that builds digital products to move at the speed of culture.

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